Proactively, with dedicated resources and automated checks. Regularly, but often delayed by new feature development. Only in response to audit findings or major incidents.

2. How would you describe your ability to deliver high-quality, new features?

Fast and predictable; technical debt is actively managed. Slowed down by existing legacy systems and technical debt. We deliver quickly, but sometimes compromise on long-term architecture.

3. How integrated is IT's 3-year plan with the overall business strategy?

The IT plan is a direct, co-authored map for business strategy execution. IT's plan is generally aligned but focused more on technology infrastructure upgrades. We focus on immediate business needs; a long-term strategy is in development.

4. How mature is your IT Service Management (ticket resolution, user support, change control)?

Highly automated, with high user satisfaction and fast resolution times. Functional, but reliant on key personnel and often bypassed by users for speed. Basic and reactive, frequently causing friction and delays for the business.

5. What is the biggest barrier to adopting emerging technologies (e.g., AI/ML, advanced Cloud)?

Lack of a formal, funded process to pilot and scale new ideas. The current legacy application landscape cannot support them. Lack of internal skills and talent to execute projects.

Your CIO Health Snapshot

Based on your quick assessment, here is a visual snapshot of your IT function across five core health dimensions.

What This Means

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CIO Health Radar: Micro-Assessment

Your CIO Health Snapshot

What This Means

Digital transformation and innovation.