Privacy Policy

Privacy Policy for ESAfrica - effective date - 1 November 2025

1. Introduction

This Privacy Policy explains how ESAfrica ("we," "us," or "our"), located in Namibia, collects, uses, and protects the personal information of visitors and users ("you") of our website, esafrica.ai (the "Website").

2. Information We Collect

We collect two main types of information:

A. Information You Voluntarily Provide (Personal Data)

This information is collected when you interact with us on the Website, for example, when you fill out a contact form, request a quote, subscribe to a newsletter, or apply for a job. This may include:

* Identity Data: Name, Surname, Company Name.

* Contact Data: Email Address, Phone Number, Physical Address.

* Enquiry Data: Details of your IT consulting needs or questions.

B. Information Collected Automatically (Usage Data)

When you access the Website, we automatically collect certain technical data using cookies and web analytics tools. This data includes:

* Device & Connection Data: IP address, browser type and version, operating system, device identifiers, and screen resolution.

* Usage Data: The pages you visit on our Website, the time and date of your visit, the time spent on those pages, and the referring website (Referrer URL).

3. How We Use Your Information

We process your personal data based on a lawful justification, which, in the Namibian context, is typically your consent, the necessity of a contract, or our legitimate interests.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience. Cookies are small files placed on your device.

* Necessary Cookies: Essential for the Website to function (e.g., security, navigation). These do not require your consent.

* Analytics/Performance Cookies: Used to track visitor behavior (e.g., page views) to help us improve the Website. We will seek your consent for these, which you can manage via our cookie banner or browser settings.

5. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of the policy.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us on our email address: chat@esafrica.ai